Every Franchisee must successfully complete 8 weeks of pre-opening training. In addition, we’ll have support personnel in your restaurant for 3 to 4 weeks after your opening. Thereafter you will benefit from the ongoing visits from our District Managers.

Obsidian Group Inc.’s goal is to ensure the franchisees succeed. Add to this the confidential system manuals, developed and provided by Obsidian Group Inc. and the multi-person training team that is provided with every Crabby Joe’s Tap & Grill opening. It’s not hard to see how and why Obsidian Group Inc. achieves such a high standard of uniformity, quality, and franchisee success at all of its locations.

The support doesn’t end when the training team leaves. Obsidian Group Inc.’s professional operations staff makes ongoing visits to your restaurant to hear any concerns you may have. They’ll also conduct “Restaurant Audits” which expose areas of concern within your operation. Our “Area Directors” work with our Franchisees to develop action plans to correct and eliminate any problems uncovered. Our Franchisee’s problem is truly our problem.

Crabby Joe’s basis of business is a simple three point philosophy based on the premises that every job is important:

  1. We want to please our customers.
  2. We want to make a profit according to a pre-determined plan.
  3. We want to be thought of as a good place to own or work.

In addition to this philosophy the critical points of Crabby Joe’s success formula are:

  1. PRODUCT - We always use the finest ingredients to prepare our food and drinks. Obsidian Group Inc. sources and approves all suppliers which have to be federally inspected.
  2. SERVICE – Not just a matter of delivering food and drinks but rather an “attitude” toward our customers, built out of our “12 Steps of Service”.
  3. ENVIRONMENT – This includes the entire restaurant as the customer sees it. Attractive, clean, high energy and fun.
  4. VALUE – Our customers get fair exchange on all our products. At reasonable prices, we serve large portions and don’t skimp on the extras.

We ask that you perform your job well enough to be proud of the job, and proud of yourself. We will provide you with our assistance.